Challenge
Stable and highly available communications were essential as critical incidents require instant alerts, clear instructions and error-free transmission, so any delay, dropped call or miscommunication can directly affect on-site response. Multi-team coordination was also very important, as the dozens of teams operating in different areas required access to one unified, resilient, interoperable system to share situational awareness, dispatch resources and request support.
Solutions
Nidaa Specialized Company, an important Hytera partner in the Middle East, deployed an integrated portfolio of professional wireless communication devices from Hytera, designed to support reliable communications during large-scale events. Devices included the PNC360S, PNC380, P50 and P50 Pro handheld devices and MNC360 mobile radio. More than 7,000 two-way radios were provided to 48 beneficiary sectors or entities at 83 operational sites during Hajj 1447H with the network delivering 99.8% service availability.
The two-way PoC radio communication devices were used for operations management and field coordination. This contribution enhanced communication efficiency among operational teams, supported the rapid exchange of information, and facilitated timely decision-making during the exercise. It also helped strengthen the readiness of participating organizations and improved field coordination in preparation for serving the Guests of Allah during the Hajj season.
Benefits
Highly Reliable Communications
The PoC network supported more than 7,000 active users and delivered over three million PTT calls. The network clocked up 2,184 operating hours, recording a 98% customer satisfaction score.
Faster Response
Real-time communications accelerated field response and dispatch, improving incident outcomes.
Better Coordination
Clear group communications gave teams stronger situational awareness and more effective resource distribution.
Improved Safety
Emergency alerts and instant communication made field staff safer during operations.
Scalable Capacity
The system readily handled the large number of users and traffic during peak Hajj periods.
Conclusion
The PoC solution and devices demonstrated outstanding service stability and operational performance, as well as achieving a very high level of user satisfaction. The critical communications solutions provided by Nidaa Specialized Company played a vital role in supporting field operations with outstanding efficiency and reliability around the clock. This ensured seamless communication among operational teams across all service locations.
Voice of the Customer
“The Hajj season 1447 AH marked an exceptional phase in Nidaa Specialized Company’s journey. From the early planning stages, our teams enhanced operational and technical readiness, supported by Hytera’s reliable solutions, responsive support, and close partnership. This helped us address peak-period challenges, maintain uninterrupted business continuity, and deliver fast, efficient services. We thank Hytera and all partners for their role in this success and remain committed to continuous improvement for future seasons. ”
Khaled Al-Madresi, CEO, Nidaa Specialized Company
